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When Bad Customer Service Becomes Unethical – the outcome – Larry is dead.

I fly a great deal, and for the most part, I would say about 95 percent of the time, I enjoy air travel. I enjoy talking to the strangers sitting in the seat next to me or even in the terminals during delays or layovers. Most of the time, I even enjoy the stale peanuts and orange juice concentrate. The only thing that ever really bothers me is when I hear of airline personnel doing something that borders on the unethical.

I need to differentiate between what I will call poor customer service and unethical customer service. Both are bad, but they are different.

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Posted by Chuck Gallagher in Customer Service and tagged , , ,